1. Introduction
Fencewin takes your privacy seriously. This Privacy Policy explains what information we collect while you use the Fencewin platform, how we use it, and how we keep it secure.
By using Fencewin's website or mobile app, you agree to this Privacy Policy. This policy is part of our Terms & Conditions Read it alongside.
While this Privacy Policy is written in Bengali, the legally binding version is in English. In case of any conflict, the English version shall prevail.
We believe data privacy is a fundamental right. That's why Fencewin is fully transparent about where your information goes and why it's used.
2. What Information We Collect
Fencewin only collects information that is required to provide services, ensure security, and meet legal obligations.
Information Provided Directly:
- Full name and contact details (phone number, email)
- Date of Birth & Residential Address
- National ID or passport details (for KYC verification)
- Payment details (bKash, Nagad or Rocket number)
- Login credentials (username, encrypted password)
Automatically Collected Information:
- IP Address & Device Information
- Browser Type & Operating System
- Logs of site browsing and betting activity
- Login time and location data
- Information collected through cookies and similar tracking technologies
| Data type |
Reason for collection |
Mandatory? |
| Name & Contact |
Account Creation & Communication |
Yes |
| Date of Birth |
Age Verification (18+) |
Yes |
| Identification |
KYC Verification |
For Withdrawals |
| Payment Information |
Transaction Processing |
Yes |
| Browsing data |
Security & Service Improvement |
Automatic |
3. How We Use Your Information
Fencewin uses the information collected for the following purposes:
- Service Delivery: Account management, betting features & transaction processing
- Identity verification: Verifying the age and identity of users
- Security: Preventing fraud, money laundering, and other illegal activities
- Customer Support: Responding to your questions and resolving issues
- Contact: Sending important updates, security alerts, and promotional offers
- Service Improvement: Enhancing your platform experience
- Legal Obligations: Complying with applicable laws and regulations
We never sell your information to advertisers or data brokers. Your data is used solely to improve Fencewin's services.
4. Data Sharing & Disclosure
Fencewin may share your information with third parties in limited circumstances:
When it is shared:
- Service Providers: Payment gateways, KYC verification providers — only data necessary to deliver the service
- Legal Authorities: In response to court orders, government investigations, or regulatory authority requests
- Business Transfers: In the event of an acquisition or merger, the new owner will be bound by the same privacy policy
- With consent: With your explicit consent
When it is not shared:
- To advertisers or marketing agencies
- To data brokers or information buyers
- To any unauthorized third party without your consent,
Third-party service providers are bound by confidentiality agreements with Fencewin and are not permitted to use your data for their own purposes.
5. Cookie Policy
Fencewin uses cookies and similar technologies to enhance your browsing experience and ensure the proper functioning of the site.
Cookies we use:
- Essential Cookies: Essential for login sessions and security — cannot be disabled
- Functional Cookies: To remember your preferences and language settings
- Analytical Cookies: For collecting site usage statistics — not personally identifiable
You can delete cookies or block new ones from your browser settings. However, disabling certain cookies may affect the functionality of some features on the site.
6. Data Security Measures
Fencewin has implemented industry-standard security measures to protect your data:
- 256-bit SSL Encryption: Used in all data transfers
- Firewall protection: Blocks unauthorized access
- Two-Factor Authentication (2FA): Available for account protection
- Regular security audits: Reviewed by independent security experts
- Staff Training: Regular employee training on data protection
- Minimal Data Policy: Only the data that is necessary is collected
No data transmission over the internet is 100% secure. Please keep your password confidential and avoid logging in on unfamiliar devices.
7. Data Retention Period
Fencewin retains your data only for as long as necessary. All information is kept while your account remains active.
- Account Information: May be retained for up to 5 years after account closure for legal purposes
- Transaction Information: Retained for up to 7 years in accordance with financial regulations
- KYC Information: For a defined period as required by legal obligations
- Marketing Information: Deleted immediately upon opt-out
Once the retention period expires, data is securely deleted or anonymised.
8. Your Rights
Fencewin respects your right to data privacy. You have the following rights:
- Right to access: You can find out exactly what information we hold about you
- Right to Rectification: You may request corrections to any inaccurate or incomplete information
- Right to erasure: You can request deletion of your data under certain circumstances
- Right to restrict processing: You can restrict how your data is used for specific purposes
- Data Portability: You may receive your data in a structured, portable format
- Right to Object: You may object to receiving marketing communications
To exercise these rights, support@fencewin.im. We will respond to your request within 30 days.
In certain cases, legal obligations may prevent us from deleting your data. If so, we will inform you of the reason.
9. Information of Minors
Fencewin is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors.
If we become aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.
If you believe a minor is using Fencewin, please let us know.
10. Changes to the Privacy Policy
Fencewin may update this Privacy Policy from time to time. When changes are made:
- The "Last Updated" date at the top of the page will be revised
- You will be notified of significant changes via email or on-site notification
- Continued use of the platform after any changes constitutes acceptance of the updated policy
Visit this page regularly to stay informed about any updates.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:
- Email: support@fencewin.im
- Live Chat: Click the chat button at the bottom right of the website
- Response time: Within 24 hours (typically)
- Data Protection Requests: Within 30 days maximum
For more information, visit our FAQ page & Terms & Conditions Read it here.